If you don’t like your item(s) for any reason (it didn’t fit, imperfection or it just clashes with your personality), simply send it back to us within 14 days. Once we get your returned goods, we’ll send you a confirmation email an exchange can take place immediately or we will issue an internal credit note to make an exchange at a later date if you like. Please note your code expires 60 days from the date of issuance.
+ Returns must be in original condition (this means unworn, unwashed & free from tanning or make-up stains with original tags & packaging).
+ Swimsuits and intimates and cosmetics are final sale and can not be returned.
+ Exchanges can be done by contacting us regarding a new item or by using your internal store credit. Once you contact us with the items we will bill you separately for shipping or any overages whenever applicable. Exchange processing and handling fees will apply.
+ Shipping fees will not be credited unless you are returning something due a mistake by us.
+ All Sale & Clearance Items are FINAL SALE - No Exceptions.
+ Processing returns take up to 21 days to process, so please be a little patient with us.
58 Stetson, Irvine, CA 92602
RECEIVED THE INCORRECT ITEM?
If you received an incorrect or damaged item please contact us immediately to get a replacement sent out to you. We will send you a shipping label to have the faulty or incorrect item shipped back. Please note that you must contact us within 7 days after receipt to inform us that you received an incorrect or faulty item. Please also note that incorrect or faulty items will not warrant a refund, but will be replaced with the correct item. If the item is no longer needed we will then issue an internal credit note. You agree to these terms and conditions prior to placing the order. Please note these terms will forfeit any buyer disputes or chargebacks opened with Amazon, Paypal or your credit card company as a result of the error. Please note any violation of these terms will result in legal & collection placement.
DAMAGE BY CONSUMER
Due to the sensitive nature of some of our items. Any damage done by trying on through forceful fitting will not be subject to this policy. We do offer repairs for a fee. Please ensure you carefully put on and handle the garment with care to avoid unnecessary damage. Customized items made to fit your measurements are not returnable for exchanges.
CHARGEBACK FRAUD DISCLAIMER
With the rise of chargeback fraud also known as Friendly Fraud, Antidote has contracted Legal counsel and Fraud Agents to investigate, pursue and respond to such types of fraud and claims.
If any person is found making false claims through our internal investigation OUR legal team has been instructed to pursue the matter criminally and or legally. Examples include but are not limited to reporting the crime to local authorities, collection placement, civil claim filing and reporting to the FBI Internet Crime Complaint Center. We take this matter seriously and will pursue these cases to the full extent of the law.
Please note any person filing chargebacks to go around store policies will be subject to the above.